Professional Ear Wax Removal
in Jersey Village, TX

I was pretty sure I had a UTI so was at Medella right after they opened on a Saturday morning. I was only the second patient and was in and out of there in less than an hour. I’ve used them before and the staff is always friendly and the office is run with great efficiency! I highly recommend them.

Was pretty sure I had a UTI. All staff was friendly and professional and caring. The doctor on call was extremely nice and listened to everything I said and talked to me for a few minutes and didn’t make me feel rushed. Don’t remember his name, but if I ever have to go to the clinic again, I would love to have him as the attending again!  Wouls definitely recommend this provider!

5 stars to all but the doctor! I booked an appointment online, arrived on time but still had to wait 15-20 minutes. The wonderful nurse, Leslie, treated me like an old friend and bent over backwards to make me feel peaceful and calm. I’d give her 20 stars, if possible! The doctor wasn’t very friendly, let alone cheerful, (horrible “bedside manner”), unlike the nurse and receptionist. He frowned most of the time and acted as if he wanted to stay as far away from me as possible. However, I believe his diagnosis and prescription order were correct. I just don’t know what I might have done or said to have prompted his unfriendly treatment of me. My treatment by the man I spoke with on the phone the previous day was entirely different. He was warm and friendly, like nurse Leslie. Perhaps this doctor ,(“Val”?) was worried about something or just doesn’t like women, but I was totally unprepared for his rude treatment. I could hear him talking to a man ahead of me in Spanish for many minutes before my online-set appointment, apparently ignoring my appointment. What advantage to pre-setting an appointment if not treated with respect and punctuality? I hope he will treat future patients better.

The staff, the attentive care and their fast response dealing with my husband pneumonia and what turned out to be blood clot. They had orders to Methodist, where he was admitted and now back recouping. It really was a life saving experience. They have kept up with us checking on both our progress against this virus. Certainly a "go to" place for healthcare. My only regret is that I didn't write down the names of the fine staff that cared for us.